FAQ

Delivery 

(Note: Self-collection is not available at this moment. For international shipping, please drop us an email (hello@heyhappypuff.com to check with us about the shipping rates.)

For House Your Love collection, it is highly recommended to arrange for self-collection. Self-collection is usually located at Buangkok area. Please contact sales@heyhappypuff.com to check the self-collection details before ordering. 

Kindly note that we are not responsible for any lost mail and we reserve the right to process a refund if required. Please also ensure that the shipping address is keyed correctly. Any re-delivery will mean that a top-up of postage is required.

Payment

We accept PayLah, PayNow, bank transfer for local orders. 

We also accept credit card / Paypal payment.

Kindly note that the currency is in Singapore Dollars (SGD).

Loyalty Program

We love happy customers, so you can now earn Happy Points and redeem vouchers!

Earn Happy Points via the following methods:

1) Create an account and earn 8 points for every $1 spent (Note: Points earned are based on your purchase amount alone)

2) Follow us on Instagram and / or Facebook to earn 50 Happy Points each!

Once you have collected enough Happy Points in your account, you can proceed to redeem vouchers! 

Note: If you had purchased something before, please drop us an email (hello@heyhappypuff.com) and we can check if we can do work out something for you!

Sales and Promotions

Please ensure that promo codes are applied before checkout. 

Promo codes cannot be stacked (only 1 code can be used for each order). 

Others

Please note that the each wooden product has its own natural wooden grains, hence some imperfections and grain pattern variations should be expected.  

For products sold in our gift box collaborations, please contact the stores directly for any questions.

Kindly note that sale items are not applicable for returns / exchanges.

Please also note that we reserve the right to reject any refunds for pre-orders or backorders. Please make sure that you are comfortable with the wait before joining the PO / BO. Thank you.