FAQ

 

We are based in Singapore. We aim to dispatch your orders within 1-3 working days. To enjoy free local shipping with a minimum spend of $80, please use code [FREESHIPPING] Only 1 code allowed.

We ship worldwide. Please drop us an email (heyhappypuff@gmail.com) for international shipping rates. We reserve the right to charge a cancellation/refund fee for international shipping. Please note that international shipping duration is approximately 1-2 weeks subject to your country's delivery and import processing. Kindly note that once the parcel is collected by the courier, we are unable to control the shipping process. We regret to inform that any delay is beyond our control. You will be required to contact Local Post for any delivery or clearance issue. If there is any duty and tax imposed, you will be required to make payment and self-collect the parcel at the Local Post.

Kindly ensure that your order details and addresses are correct. We are not responsible for any lost mail and we reserve the right to process a refund if required. Any re-delivery will mean that a top-up of postage is required.

Kindly note that for furniture, local shipping rates start from $7. Complimentary local shipping promotion does not apply for furniture. Kindly note that there will be additional charges for walk-up units or if the address does not have lift access.

Pick-Up

Please collect your order within 1 year of the date of your purchase. Kindly note that after which, no refunds will be issued. 

Payment

We accept PayNow and bank transfer for local orders. 

We also accept credit card / Paypal payment.

Kindly note that the currency is in Singapore Dollars (SGD).

Gift Wrapping

Please drop us an email or leave a note at the checkout page if you would like us to wrap your items for your recipient. 

Loyalty Program

We love happy customers, so you can now earn Happy Points and redeem vouchers!

Earn Happy Points via the following methods:

1) Create an account and earn 8 points for every $1 spent (Note: Points earned are based on your purchase amount alone)

2) Follow us on Instagram and / or Facebook to earn 50 Happy Points each!

Once you have collected enough Happy Points in your account, you can proceed to redeem vouchers! 

Note: If you had purchased something before, please drop us an email (hello@heyhappypuff.com) and we can check if we can do work out something for you!

Sales and Promotions

Please ensure that promo codes are applied before checkout. 

Promo codes cannot be stacked (only 1 code can be used for each order). 

Others

Please note that the each wooden product has its own natural wooden grains, hence some imperfections and grain pattern variations should be expected.  

For products sold in our gift box collaborations, please contact the stores directly for any questions.

Kindly note that sale items are not applicable for returns / exchanges.

For self-adhesive quotes, please note that we will not be held responsible for any damages to the surfaces you used them on. Instructions for usage are stated on each set of acrylic quotes. Please read thoroughly before use.

We reserve the right to reject any refunds for pre-orders or backorders. Please make sure that you are comfortable with the wait before joining the PO / BO. Thank you.